Patel Press in Bhiwandi was being handed from the founder to the next generation. The owner had grown up watching the factory run on experience, instinct, and personal relationships. Now they were responsible for it — and they could see problems the first generation had accepted as normal.
What actually causes this — and what fixes it
"modernise factory — the signal that a system is missing."
The second generation sees the factory differently. They've grown up with smartphones and ChatGPT. They know things don't have to work the way they do. But they also face resistance — from supervisors who've worked there for 15 years, from a parent who built the business on a different model.
Clicarity became the second generation's first system — not because it was forced on anyone, but because results were visible within the first week. When operators could see their own productivity on a dashboard, pride replaced resistance. The founder, who had been sceptical, asked The owner to show them how it worked.